Privacy Policy

When you use our services, we process personal data of our customers (“you”, “your” or the “Customer”). This Privacy Policy (the “Policy”) aims to provide you with information about how we process your data.

In this Privacy Policy, you will find information regarding the following:

Controller of your personal data and whom to contact?

We are the controller of your personal data. If you have any questions or concerns regarding the processing of your data, please do not hesitate to contact us. Our contact information can be found at the end of this Policy.

Information we collect about you and how we obtain it

We collect various types of information about you. This includes personal data that you provide to us directly, such as your name, contact information, and payment details. We may also collect information about your interactions with our services, such as your usage patterns and preferences.

How we use your personal data

We use your personal data for various purposes, including providing and improving our services, communicating with you, and personalizing your experience. We may also use your data for analytics and research purposes to understand and enhance our services.

How we store personal data and how they are secured

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. We store your data securely and retain them for the necessary period required to fulfill the purposes outlined in this Policy.

To whom we make your personal data available

We may share your personal data with trusted third parties who assist us in providing our services. These parties may include payment processors, customer support providers, and IT service providers. We ensure that any third parties with whom we share your data comply with applicable data protection laws.

Do we transfer your data to third countries and international organizations?

In certain circumstances, we may transfer your personal data to third countries or international organizations. When such transfers occur, we ensure that appropriate safeguards are in place to protect your data and that the transfer complies with applicable data protection laws.

Your rights and how you can exercise them

You have certain rights regarding your personal data, including the right to access, rectify, and delete your data. You also have the right to withdraw your consent, object to processing, and request the restriction of processing. To exercise your rights or to obtain more information, please contact us using the contact details provided at the end of this Policy.

When using our services, we process personal data of our customers (“you”, “your” or the “Customer”). This Privacy Policy (the “Policy”) aims to provide you with information about how we process your data.

Controller of your personal data and whom to contact?

The controller of personal data is PTA Prop Trading Academy, iscrizione n. CHE-452.497.325 Publ. FUSC n.1005951600 Registro n. 1354

Information we collect about you and how we obtain it

In this section, you can read general information about which of your personal data we collect and how we collect it. Detailed information on the purposes for which we process personal data is given in Section 3 of this Policy. All information on the basis of which we can directly or indirectly identify you or which is related to you is considered personal data.

We obtain most of the data we collect about you directly from you in connection with your use of our services. This includes, in particular:

Data that you provide to us yourself, especially when you register on the website, enter information into your user account, order services, participate in our events and projects, or when you communicate with us through customer support or social networks. These are identification and contact data, specifically the name, surname, telephone number, e‑mail address, postal address, date of birth, user name and password, and business identification number or tax registration number, if you are an entrepreneur; payment data, such as bank details; and other data, such as records of communication between you and our company or details of any warranty claims.

Data that we automatically collect when you use our services. These are data about your device (such as the IP address, device type, operating system, browser used, connection provider); website usage data (such as the date, time and duration of visit, a country from which you visit the website, website browsing history), and data on the use of services (such as the login and logout information, your account settings, the value of your fictitious capital, your account currency, business strategy).

Some data about you is provided to us by third parties, such as providers of trading platforms that you choose for use of our services, and social network operators if you decide to link your social networking accounts to an account on the website. This includes:

Data about the simulated transactions you have completed (such as the type of financial instrument, time of opening and closing the position, amount of investment, profit and loss) and data from social networks (user name, profile picture, e-mail address associated with the account on the social network). For information on how your personal data are processed by trading platform providers and social network operators for their own purposes, please refer to the privacy policies of those parties.

How do we use your personal data?

We use personal data for the following purposes:

Registration and user account – In order to use the services, you must register on the website and create your account, and for this purpose we process your personal data.

Personal data – identification and contact data; we may also process your data related to the settings of your user account.

Legal ground for the processing – Processing is necessary for the performance of the contract, and the provision of this personal data is required, as we cannot egister your user account without them.

Provision of services and exercise of rights and obligations under the contract between us and the customer.

In order to be able to provide you with our services, i.e. in particular to provide you with the relevant access, tools and support, and to carry out trades, we need to process your personal data. For this purpose, the following shall apply:

Personal data – Identification and contact data and, in the case of paid services, also payment data, data on the use of the services, data on the simulated trades and, if you decide to link your social networks accounts with the account on the website, also data from social networks.

Legal ground for the processing – Processing is necessary for the performance of the contract on the basis of which we provide our services, or on the basis of our legitimate interest. After we stop providing you with services, we process personal information for a limited period of time. Such processing is necessary for the purposes of exercising and protecting our rights based on our legitimate interests.

Marketing communication about our services and products or about events in which we take part

If you are our current or past customer, we may from time to time send you marketing communications that relate to our services. We may also send you commercial communications to the extent to which you give us your consent. Each of the e-mails sent will be marked as a business communication and each of them will contain a link with the help of which you can easily unsubscribe from the business communications. For this purpose, the following shall apply:

Personal data – Identification and contact data.

Legal ground for the processing – If we have provided you with our services, we may from time to time send you marketing communications based on our legitimate interest, namely keeping in touch with our customers. If you give us your consent to process your data for marketing purposes, then we process your data on the basis thereof.

Customer support and communication

If you use our customer support services, we will process your personal data. For this purpose, the following shall apply:

Personal data – Identification data, contact data, other data and data from social networks, if you contact us through social networks.

Legal ground for the processing – Processing is based on our legitimate interest, namely in maintaining customer satisfaction and supporting the use of our services.

Improving services

If you use some of our services, we will process your personal data in order to develop, test and enhance the services and improve their security. For this purpose, the following shall apply:

Personal data – Identification and contact data, data about your device, website usage data, data on the use of the services, and data on the simulated trades.

Legal ground for the processing – Processing is based on our legitimate interest, namely in improving our services.

Analytics

To obtain information about how our website and our services are used, we analyze customer behavior. For this purpose, the following shall apply:

Personal data – Identification data, contact data, payment data, data about your device, website usage data, data on the use of the services, and data on the simulated trades.

Legal ground for the processing – Processing is based on our legitimate interest, namely in ascertaining customer behavior and estimating customer preferences.

How do we store personal data and how are they secured?

We process your personal data in an encrypted database on computers and other devices. In order to ensure protection against unauthorized access or unauthorized alteration, disclosure, or destruction of the data that we collect and process, we have adopted organizational and technical measures to secure them, which we strictly adhere to.

How long do we process your data?

Personal data are processed to the extent necessary to fulfill the purposes described above and for the time necessary to achieve those purposes or for a period directly stipulated by law. Thereafter, the personal data are deleted or anonymized. We process personal data for the following periods of time:

For the purpose of performance of the contract and for the exercise of rights and obligations in connection with the contract, including any complaints, settlement of damage claims or related litigation, personal data are processed for the necessary period of time, but not more than 10 years from the termination of the last contract.

For the purpose of sending business communications without your given consent, personal data are processed for a maximum of 5 years from the expiry of the last contract between us or until you raise an objection or unsubscribe from the business communications.

For the purpose of enhancing our services, we usually process personal data for a maximum period of 6 months.

In order to fulfill our legal obligations, we process personal data for the period set out by the relevant legal regulations (e.g. in accordance with tax regulations for a period of 10 years from the issuance of the relevant documents for your order).

If you have given your consent, for the period specified in the consent.

Data Sharing and Transfers to Third Countries

We make your data available or transfer them to persons that help us provide our services, in particular the following persons:

The trading platform provider, in order to enable you to perform the simulated trades.

Other third parties that help us run our website and provide our services (such as other companies in our group, hosting and cloud service providers, payment system operators and financial institutions, providers of customer support tools and services, IT companies and system administrators, marketing and communication agencies, consultants and postal service providers).

In addition, we may transfer your data to persons in respect of which you give your consent thereto, as well as in the cases where it is our obligation under the law or under a judicial or any other legally binding decision. Each such entity to whom personal data is transferred is contractually obligated to protect your personal data in accordance with legal provisions and to process the data exclusively according to our instructions.

Certain third parties collect personal data for their own purposes as controllers. In such a case, their own rules for the processing of personal data shall apply.

Your rights

You can exercise all of your rights mentioned below, including the right to delete your personal data and withdraw your consent, by sending us a request via email support@proptradingacademy.com.

There are no specific words you need to use in your request, but please be specific enough, so that we can help you with your request (e.g. identify you, specify the right you wish to exercise, what action you wish us to take, the details of what personal data you want to delete/delete, etc.)

Right of access to personal data

You can ask us at any time to send you confirmation as to whether or not your personal data is being processed. If we process your data, we will provide you with further details about the processing. If you request it, we will also provide you with a copy of the personal data processed. Please note that the first copy is free, but subsequent copies will be provided for a small fee.

Right to rectify personal data

If we process your personal data inaccurately, you can inform us of this fact and we will rectify the inaccurate personal data without undue delay. If you register on the Site, you will be able to rectify and modify your personal data yourself by modifying your user account.

Right to erasure of personal data (“right to be forgotten”)

You have the right to obtain from us the deletion of personal data concerning you without unjustified delay in the following cases:

If the data is no longer necessary in relation to the purposes for which we collected or otherwise processed them.

If you withdraw your consent to their processing and, at the same time, there will be no other legal basis for their processing (this only applies in cases where we process personal data on the basis of your consent).

If you object and there is no longer any overriding legitimate reason to proceed with the processing, or if you object to the processing for direct marketing purposes.

If your personal data is processed unlawfully.

We will not be able to follow up on the request for deletion of personal data if their processing is necessary for the exercise of the right to freedom of expression and information, for compliance with any of our legal obligations, for the execution of a task carried out in the public interest, for the establishment, exercise or defense of our legal rights, or for other reasons provided by law.

Right to limit processing

In the cases provided for in Article 18 of the GDPR, you have the right to obtain from us the limitation of the processing of your personal data for a certain period.

Right to data portability and to making data available in an machine-readable format.

In case of automated processing based on your consent or on the performance of the contract, you have the right to receive the data in a structured, commonly used and machine-readable format and to have it transmitted by us to another data controller personnel.

Right of opposition

If we process your personal data based on our legitimate interest, you have the right to object to such processing. If you make such an objection, we will not be able to process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests or rights and freedoms, or for the establishment, exercise or defense of legal claims. our legal rights.

Right to withdraw consent

If the processing is based on your consent, you have the right to withdraw that consent at any time. The revocation of consent does not affect the lawfulness of the processing based on the consent given before the revocation.

Final provisions

We may change this policy unilaterally, but we will only do so when necessary and we will notify you of such change. You can find the most current version of this policy in your Customer Section.

If you have further questions or concerns regarding our Privacy Policy, please do not hesitate to contact us. We are here to assist you.

support@proptradingacademy.com